Revitalizing E-Commerce Sales with a Salesforce-Powered Online Store
Industries
Retail
Services
E-commerce
Tools We used
Figma, Javascript, Salesforce apex
Challenges We Faced
The client faced a steady decline in DTC sales due to:
- Outdated online store: Poor user experience and limited mobile optimization resulted in low conversions.
- Ineffective marketing and personalization: Limited use of customer data led to untargeted campaigns and low customer engagement.
To address this, they sought a complete revamp of their online store, aiming to enhance user experience and leverage the advanced capabilities of the Salesforce platform to optimize operations.
DTC sales have suffered due to an outdated online store and ineffective marketing strategies.
Whizzbridge's Solution
WhizzBridge implemented a comprehensive strategy to transform the client’s online store:
- UI Design Enhancement: Redesigned the user interface to create an engaging and intuitive shopping experience, improving customer satisfaction.
- Optimized Checkout Process: Streamlined the checkout journey, reducing cart abandonment rates and enhancing the payment experience with multiple secure integrations.
- Backend Optimization: Leveraged the power of the Salesforce platform to enhance store performance, scalability, and data management.
- Payment Method Integration: Added and optimized diverse payment options to cater to a broader audience and ensure smooth transactions.
Results We Achieved
The revamped online store delivered exceptional results:
- Significant KPI Improvements: The client achieved notable growth across all key performance indicators, including conversion rates, average order value, and overall sales.
- Enhanced User Experience: Customers benefited from a seamless shopping journey, driving loyalty and repeat purchases.
- Stronger Market Position: The advanced Salesforce capabilities empowered clients to scale their operations and stay competitive in the e-commerce landscape.
WhizzBridge’s end-to-end solutions helped clients turn around their DTC sales and establish a robust, customer-centric online presence.
